Refund Policy

Purchased a product from CathyJoy but found the product is not suitable, or unsatisfied?

No worry, but you may return the product for refund or exchange unconditional!

We accept any return with  valid reasons. To perform product return process, please contact us at contact [at] cathyjoy.com within 14 days from the order date. All returns that are not exchanged for another item and are refunded are subject to a restocking fee at RM10 / item. CathyJoy will process all refund request within 7 days.

All authorized return items must be returned in a new, unopened, and untainted condition. Any returned item must be returned with its original packaging.

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contact@cathyjoy.com

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